You buy insurance to protect you from the terrible things you hope never supposed to happen. Yet the reality is those terrible things happen all the time. Here is what attorney Chip Merlin has to say:
“Accidents happen. Tornadoes, hurricanes, floods, sinkholes, burst pipes, fires and explosions all occur with great frequency. These catastrophes are the reasons why individuals and businesses purchase insurance. Upon report of a claim, insurance adjusters are supposed to act promptly, fully investigate the claim, completely explain policy provisions and provide quick payment and advice to policyholders. If such steps are actually followed, the insurance company adjuster is softening a blow suffered by those who are usually in shock following such tragedies. Unfortunately, the activities of insurance adjusters acting on behalf of insurance companies commonly fall far short of the duties and promises made by insurance companies prior to losses. As a result, people and businesses need professional help to receive the full benefit of their insurance policy. Public Adjusters play a very important role by assuring indemnity and mandating coverage which is often overlooked, often intentionally, by insurance company adjusters. “
William F. Merlin, Jr., Esquire Merlin Law Group
Insurance losses are complex financial transactions, stemming from policies written by the insurance company for its own benefit.
Nowhere in the insurance policy does it explain how to make a claim! Without a background in insurance—especially in claims handling—you’re at a distinct disadvantage when managing your own claim. While it’s possible to work with the insurance company’s adjuster and receive a settlement, it likely won’t be the best settlement. Why?
One reason, as highlighted by Badri Narasimhan, Vice President of Insurity (a Hartford, Connecticut-based process management firm), is that “…one of the claim sector’s biggest problems is a shrinking talent pool of experienced adjusters” (National Underwriter: Human Factors Drive Demand for Tech to Bolster Claims-Function Weaknesses by Daniel Hays). What this means for you is that the adjuster assigned to your case may have only slightly more experience with claims than you do.
Additionally, as insurance companies attempt to address this shortage through automation, you should expect to hear repeated references to “what the computer says.”
What many insureds don’t realize is that claims adjusters follow processes outlined in the insurance company’s Claim Procedure Manual. These manuals provide generic instructions on how to document claims and what to include in estimates. The issue is that your loss is unique, and a one-size-fits-all approach doesn’t address the specifics of your situation.
This calls for a tailored response to ensure your claim is thoroughly handled and accurately valued.
At Strategic Adjusting Services, we craft estimates that reflect the unique nature of your loss. Each estimate is one-of-a-kind, just like your claim.
Our personalized estimates are a key part of the Strategic Advantage!
At Strategic Adjusting Services, Inc., we believe that it doesn’t matter what the computer says. What matters is how completely you are compensated for your loss.